Mystery Caller’s N8 contains his entire life. So it’s little surprise he is anxious about virus threats. He rang the operators to see what advice and software they could give him
6: Virgin Mobile
“Antivirus software? On your phone? I’m not sure if we actually do that”
Manner – 3/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 1/5
Clarity – 2/5
Overall – 2/5
Total – 10/30
5: Orange
“I don’t know anything about such software,” he admitted, before directing me once more to the website or a store
Manner – 4/5
Understanding – 1/5
Knowledge – 0/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 11/30
4: Vodafone
It seemed that Vodafone’s Basingstoke data centre wasn’t the only part of the business that didn’t know much about security
Manner – 3/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 3/5
Total – 12/30
3: T-Mobile
There was no sign of the Three (virus fighting) Musketeers
Manner –3/5
Understanding – 1/5
Knowledge – 1/5
Helpfulness – 4/5
Clarity – 2/5
Overall – 3/5
Total – 14/30
2: O2
“It’s rare that you can get a virus on a mobile phone and to be honest because of that you will be struggling to find any antivirus software out there”
Manner – 4/5
Understanding –3/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 3/5
Total – 15/30
1: Three
“Cabir, Skulls and the CommWarrior.” They sounded pretty deadly
Manner – 5/5
Understanding – 5/5
Knowledge – 3/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 4/5
Total – 27/30
Summary
With smartphones so dominant and the threat of viruses increasing, it’s surprising the operators don’t sell protection against them, and more so that CSAs have no clue about the services in question.
Kelsey from Virgin didn’t lack enthusiasm, but could have done more to help, while the guys at Vodafone should have used their initiative instead of Google’s. Stanley was eager to please: it wasn’t his fault he didn’t succeed, although he should check Orange’s website to ensure it contained the information. Paddy provided little on the virus front but great tips on avoiding Nokia’s hefty call-rates. O2 needs to ensure CSAs pronounce their names more clearly. It was Shikrant from Three who stole the prize this week, with a display that highlighted his quick thinking – a great CSA.
Full review in Mobile News issue 485 (March 28, 2011).
